Source H&R Block
Hmmmm. Interesting. Not happy that my existing rate for 25Mbps service is $5 more than the new 50Mbps tier price, I called to see if RCN would move me up to the faster tier, since it was, essentially, the same price. If they couldn’t move me up to the faster tier, how about lowering my bill to match the new price for 25Mpbs (about $15 less than what I’m currently paying)?
After being on hold for a long time I was eventually given the old song and dance about that price being for new customers. When I asked what RCN was doing to show appreciation for customers that have been with them for years, all I got was “I’m sorry.” I’m in a bit of a pickle because RCN actually has the best rates in the area for the speed, so I will likely not pick up my router and go elsewhere. Nevertheless, it’s still aggravating to see these price. I can’t imagine that, say, Verizon Wireless would change the pricing of its tiered minutes/data plans and not adjust all existing customers to the new pricing — up or down.
Footnote: I looked at RCN’s pricing for Internet service in the other markets it serves — Boston, Chicago (anyone else notice something screwy with Chicago’s prices?), Philadelphia, New York. Wow. I guess I won’t complain too much.