Posts Tagged: android

2012 : one year — seven phones

To know me, is to know how much I love tech­nol­ogy. I have been a sucker for elec­tron­ics ever since I was a kid, loi­ter­ing for hours in the stereo sec­tion High­land Appli­ance store on South West­nedge in Portage, MI, or in Shack Elec­tron­ics in down­town Kala­ma­zoo. I will skip over the part about tak­ing apart tele­vi­sions and try­ing to rebuild them. That didn’t work out so well. I dis­cov­ered that I am a much bet­ter con­nois­seur than tech­ni­cian. As com­put­ers evolved, I fell in love with them, too. Again, my focus was equally, if not more, on the design, fit & fin­ish, mate­ri­als, and build qual­ity, than what the device could actu­ally do when you hit the power but­ton. I loved Marantz and Denon receivers because they looked just as good as they per­formed. Aes­thet­ics are important.

Per­haps I am say­ing all this to pro­vide some con­text, or lay a back story, for the the changes I expe­ri­ence with my mobile phone in 2012.

Phone #1

I entered 2012 with the tank-like, and fre­quently glitchy, Motorola Droid X.

droidx

As I men­tioned above, I am inter­ested in tech­nol­ogy, and even learn­ing how things work. I am not, how­ever, all that inter­ested in get­ting my full geek on and learn­ing pro­gram­ming code. Most Android phones are “rootable,” mean­ing that you can fid­dle with the code and install var­i­ous oper­at­ing sys­tems (ROMs). If you have the time and patience, you can cre­ate a highly cus­tomized device that suits your needs. As com­pelling as the end result may be, I am just not that dude. I feel like mak­ing a com­pelling user expe­ri­ence should fall on the hands of the man­u­fac­turer. My only “job” should be to learn about all of the var­i­ous fea­tures, and take good care of the device. This is one area where I dif­fer greatly with most Android enthusiasts.

Mov­ing on.

After suf­fer­ing through a num­ber of prob­lems with the Droid X, the device received a not-so-accidental beat down from a quartz countertop.

androidicide01

Phone #2

I thought that it might have been time to take a break from smart­phones, so I thought about try­ing an old, but slim, LG flip phone that I had in my house.

lg8700

That non-data exper­i­ment only lasted a cou­ple of days.

Phone #3

I was not quite sure that I was going to do about a “new” phone, but know­ing that I wanted access to email, at least, I decided to acti­vate my wife’s old Black­Berry 8830.

blackberry8830

I could only stand using that Black­Berry for an evening.

Phone #4

I jumped on Craigslist and found some­one sell­ing a very clean Droid Incred­i­ble for $90. Some­how, I was back where I started with smart­phones. The Droid Incred­i­ble was my first, non-work smartphone.

droidincredible

Inter­est­ingly, after using the bulky Droid X for nearly 18 months, the Droid Incred­i­ble seems small. Con­sid­er­ing that I don’t like stuff in my pock­ets, this is not a bad thing.

Phone #5

As much as I liked the small foot­print (or pocket print — get your mind out of the gut­ter), I missed the larger 4.3″ screen of the Droid X. (The Droid Incredible’s screen is 3.7″) I went on Craigslist and eBay, and even­tu­ally came across some­one sell­ing a Droid Incred­i­ble 2.

droidincredible2

Though it looks nearly iden­ti­cal to the orig­i­nal Incred­i­ble, the Droid Incred­i­ble 2 has a 4″ screen and a front-facing cam­era. This change was purely incre­men­tal, and I knew that the Incred­i­ble 2 would the last used device that I would pick up before decid­ing on what would be my next major smart­phone upgrade.

This is where my quandary began. I have been using Android devices for three full years, and I was fully pre­pared to stay in the Android ecosys­tem. For as lit­tle as I am drawn to the nerdy, tin­ker­ing side of Android, I appre­ci­ate the many things that oper­at­ing sys­tem offers. Even with out root­ing, Android devices are highly cus­tomiz­able, allow­ing users to make devices uniquely their own. Con­trary to what some peo­ple (iPhone users that have never touched an Android device) may say, cus­tomiz­ing an Android device is not rocket science.

Even with three years invested on Android, I was always open to mov­ing to another device. I was par­tic­u­larly inter­ested in the release of the iPhone 5. There was spec­u­la­tion that the phys­i­cal shape would change a bit, and Apple is one of the best when it comes to design of con­sumer elec­tron­ics and com­put­ers. When the veil was finally lifted on the iPhone 5, I was under­whelmed.

Not really wowed by Apple, I turned my sights back to Android — with a slight side-eye on Win­dows Phone 8. Rumors has been fly­ing around all sum­mer about a new Nexus (Google’s des­ig­nated flag­ship device). The release was expected in the fall, and sure enough the Nexus 4 was announced. It is made by LG (chor­tle). It has glass on the front and the back (sound famil­iar?). It lacked 4G/LTE. Screeeeeeeeeeeeeech!

To refresh a dying expres­sion — Oh…hell to the nah!

Feel­ing let down by Google and the Nexus 4, I thought about get­ting a Sam­sung Galaxy SIII. My wife has one, and has been pretty happy. How­ever, I read some rumors about a new phone by HTC that was headed to Ver­i­zon. I was to be called the Droid DNA. After quite a bit of hand-wringing, and talk­ing to my friend Francis…

Phone #6

droiddna

This phone is pretty amaz­ing. It has a 5″ screen, with an insade 1080p res­o­lu­tion. Think of hav­ing an HD, 1080p flat-screen tele­vi­sion in your pocket. The screen is amaz­ing. Sur­pris­ingly, the Droid DNA is quite light for its size. It has a fast proces­sor, 4G/LTE, a great cam­era, and is run­ning the lat­est (well…sorta) ver­sion of Android. There was a lot of con­cern about the phone not hav­ing great bat­tery life, but in two weeks, I never had a prob­lem mak­ing it through an entire day on a charge. Note: It has induc­tive wire­less charg­ing capa­bil­ity built in, so if you have a Qi charg­ing mat, all you have to do is set the phone down on the mat and boom, it’s charg­ing. Pretty cool stuff.

Of course, if you remem­ber the title of the post, you know that there is one more device to go. So you’re likely won­der­ing what was wrong with the DNA. It is a sim­ple as this — it was just too big (dimen­sions). Again, the phone is incred­i­bly light and quite sleek. I just found that the dimen­sions of the phone didn’t work with the way that I nor­mally carry my phone, and that is in my front pocket. I don’t like hav­ing any­thing bulky in my pock­ets, so I have a super thin wal­let, and I want a phone that I don’t really feel. As much as I loved the Droid DNA, it just didn’t fit with my phys­i­cal needs/requirements. Let me just add this…if you take or view a lot of pic­tures, watch videos or movies, or need to read eas­ily on your smart­phone, you really can’t do bet­ter than the Droid DNA. The only hitch is that you have to be com­fort­able with a tall phone. It’s quite thin and very light, but just know going in that it will take up your entire pocket.

Just as my two weeks exchange period was com­ing to an end, I walked into the Ver­i­zon store with the Droid DNA neatly repack­aged. Was this my change to try another oper­at­ing sys­tem? HTC also make a Win­dows Phone 8 device for Ver­i­zon. The oper­at­ing sys­tem is a bit of a dark horse, but it looks inter­est­ing. Nope.

Phone #7

Lucky phone num­ber seven is a device that I had no inten­tion of buy­ing just a few months prior.

iphone5black

You know, I was going to title this post “I finally gave in,” but that wouldn’t be accu­rate. I have been using Android devices for three full years and I don’t see the iPhone or iOS oper­at­ing sys­tem as supe­rior to the Android oper­at­ing sys­tem and some Android devices. My thought of “giv­ing in” was resist­ing the idea of pick­ing up an iPhone because so many user are com­pletely biased and inca­pable of objec­tiv­ity. I didn’t, and still don’t, want to become “one of them!” Fun­nily enough, I had the same resis­tance before buy­ing two Apple com­put­ers. My wife help me com­pletely the com­plete Apple ring of fire by giv­ing me an iPad for Christ­mas. Am I becom­ing hap­pily encamped or naïvely enslaved? That remains to be seen. After nearly a month with the iPhone 5, here’s my experience.

The iPhone 5 is beau­ti­fully crafted. The design is not rev­o­lu­tion­ary, as Apple is prone to say­ing, but it is clean and indus­trial. I love min­i­mal­ist design, so the iPhone 5 is right on the money for my taste. For years, I have been nau­se­ated by the Apple mantra “It just works.” I actu­ally think that notion is bull­shit, because if you haven’t used an Apple com­puter or phone before, you won’t be able to pick it up and become a mas­ter. It takes time and prac­tice. I think the only rea­son so many peo­ple know how to use iPhones and IPads is because every com­mer­cial you see for them is a tuto­r­ial. Android is crit­i­cized, and some­times right­fully so, for hav­ing too many con­trols and options buried in menus. Since using the iPHone, com­ing from Android, I have been no less con­fused, ini­tially, about how to per­form cer­tain func­tions. Add to that, I find that Apple’s on-screen but­tons take up pre­cious screen real estate, while Android devices save that space for the apps. It is really a mat­ter of pref­er­ence. I don’t think one is inher­ently bet­ter than the other. How­ever, if you’re switch­ing to the iPhone from an Android device, there is def­i­nitely a learn­ing curve.

One thing that I absolutely love about the iPhone is how it works with just about every­thing else. Devices sync quite eas­ily with the iPhone. Android devices didn’t have a prob­lem sync­ing, nec­es­sar­ily, but it is clear that the bulk of third-party devices, includ­ing audio sys­tems in cars, were designed to play nice with the iPhone. Here’s an exam­ple. When I had phones 1, 4, 5 & 6, I could stream music to my wife’s Blue­tooth audio sys­tem in her car. When I synced the iPhone 5 to the car, all the track infor­ma­tion shows up on the screen. This may seem minor, but I really appre­ci­ate these lit­tle things.

Aside from the dif­fer­ence in the num­ber of apps avail­able for iPhones ver­sus Android devices, there are sub­tle dif­fer­ences in the apps on either oper­at­ing sys­tem. The dif­fer­ences ben­e­fit iPhone. It is pretty clear that devel­op­ers design apps for iPhones and iPads first, and then port them over to Android, if at all. Again, the dif­fer­ences are often minor aes­thet­ics, but it’s enough to notice and alter one’s experience.

A few quib­bles. I hope Apple changes about the oper­at­ing sys­tem include a bet­ter noti­fi­ca­tion panel. Android has this func­tion nailed, and it keeps get­ting bet­ter. Apple is clearly the novice in this arena. If any­thing, it would be nice to have some quick tog­gles for sounds, wifi, and blue­tooth. I also like that I could swipe the noti­fi­ca­tion panel down in the lock screen on Android. It pro­vides a quick way to check noti­fi­ca­tions with­out hav­ing to have the badges on the screen. Another thing that I hope gets improved in the next release of iOS is the shar­ing options. Cur­rently, Apple has the ecosys­tem so locked down that you can’t share things on your phone (pic­tures, web pages, etc) with apps of your chos­ing. This is wide open on Android, and cre­ates a much bet­ter shar­ing and pro­duc­tiv­ity expe­ri­ence. For instance. if I’m look­ing at some­thing on the browser on an Android device, I can long press on the URL and the option to share the link with apps pops up. From there, I have a laun­dry list of apps to send this link, includ­ing Spring­pad or Ever­note. You can­not do that on the iPhone with­out copy­ing the link, going to the other app and past­ing. That’s not an exam­ple of “It just works!” to me. One thing about the pack­ag­ing for the phone that just makes no sense to me are the white cords with a black device. I sup­pose it’s a brand recog­ni­tion issue, but I don’t want a white charge cable and ear­phones with a black phone.

So, there you have it. My odyssey with smart­phones in 2012. In spite of my reluc­tance to go all Apple, I’m in — for the time being. Google and Motorola are rumored to be work­ing on a really nice Android device that will be released some­time this year. I’ll stick with the iPhone for my two-year con­tract, and hope that Apple improves iOS. If not, I will have no reser­va­tions to mov­ing back to Android. For me, it’s more about usabil­ity than visibility.

underwhelmed

Unless you just stepped out of a time machine, it’s pretty likely you aware that Apple offi­cially lifted the veil on the iPhone 5 yesterday.

I may be com­ing down too hard on Apple, but through­out the announce­ment I had a very dis­tinct feel­ing. Yawn! I was underwhelmed.

Per­haps part of the blame falls on my nerdi­ness. I read a lot of tech blogs, and iPhone 5 pho­tos and specs were leaked left-and-right. When Apple revealed the iPhone 5 on stage yes­ter­day in San Fran­cisco, there were no sur­prises. It became clear, from the leaks, that Apple was going to stick with the iPhone 4/4S design and merely stretch it out to make room for a four inch screen.

I think the other part of my frus­tra­tion with the iPhone 5, in my opin­ion, falls squarely on Apple. It’s clear to me that Apple opted for safe over dar­ing with the design. I have long admired Jony Ives, and the beau­ti­ful indus­trial design that he’s brought to Apple. (Mind you, a lot of Apple’s designs seem to draw “inspi­ra­tion” from Braun.) In fair­ness, I can’t say that I really blame Apple for how they treated the iPhone 5. As much as dar­ing, out-there design has its place, Apple is still a busi­ness with strong cus­tomer base. Para­phras­ing Ives, in a new video, he didn’t think that Apple should mess the design. Ives said that the iPhone 4 and 4S were so pop­u­lar that he thought the best thing to do was improve upon a good thing, not upturn the Apple cart. There’s merit in that, and I thought about how cer­tain designs become iconic, such as a Porsche 911. I just don’t think the iter­a­tions of the iPhone 4, over time, will prove iconic on that level. Check out this inter­est­ing piece on TechCrunch that addresses the issue of Apple not rein­vent­ing the wheel.

Of course, all of this could change when I get my hands on the iPhone 5. From the pho­tos and hands-on videos I’ve seen, the device — par­tic­u­larly the black model — looks beau­ti­ful and well-crafted. I guess that I was just hoping/expecting Apple to take the slab smart­phone to another level. I have been exhausted by all of the law­suits between Apple and, seem­ingly, every man­u­fac­turer that makes Android devices. I was will­ing to put all of that to the side, for the moment, and bask in the glory of Apple’s design prowess. It’s worth adding that aside from rev­o­lu­tion­ary (Apple’s favorite superla­tive) hard­ware inno­va­tion, Apple would have cre­ated much more buzz if they over­hauled it’s mobile oper­at­ing sys­tem iOS. It’s look­ing rather long in the tooth, par­tic­u­larly when com­pared to updates to Android and the Win­dows Phone oper­at­ing systems.

To be per­fectly can­did, I was hop­ing that the iPhone 5 would end months of hand-wringing about my next phone. I don’t often rely on sports analo­gies, but…I wanted Apple to knock it out of the park, but they merely hit a sac­ri­fice fly to advance a runner.

I am not wed to one plat­form, and will more than will­ing to move from Android to iOS if the iPhone design proved to be com­pelling. Apple didn’t help as much as I had hoped. The recently announced Nokia Lumia 920 builds on a very inter­est­ing design. (I see a trend devel­op­ing here.) In about a month, if rumors hold up, Google will announce that it has expanded its Nexus pro­gram (Google’s flag­ship Android device) to allow sev­eral man­u­fac­tur­ers to intro­duce new Nexus devices this fall (usu­ally in Novem­ber). Here is a chart com­par­ing the iPhone 5, Galaxy SIII, and the upcom­ing Lumia 920. My wife recently upgraded from a Motorola Droid X to the Sam­sung Galaxy SIII, and she seems to love it.

Social Obser­va­tion

One thing that is rather inter­est­ing to me is see­ing the devoted iPhone camp do their best to mask their dis­ap­point­ment. I think that a good amount Apple loy­al­ists released heavy sighs yes­ter­day. I checked out a num­ber of Apple blogs, and the mood seems to be rather reserved. Peo­ple are doing their best to put a pos­i­tive spin on yesterday’s reveal. Like me, I sus­pect that a major­ity of peo­ple were hop­ing that the leaked pho­tos were a slight of hand by Apple’s PR shop. What hap­pened to Apple “dou­bling down” on secu­rity? Fail!

Of course, Android fans were doing back flips. (rolling my eyes) I wrote a com­ment on an Android site, implor­ing peo­ple to keep it classy and be a fan of tech.

I am a fan of technology…period. I use an Android device, but I also own and use Apple prod­ucts. I kinda like the divi­sion of labor, if you will. With that, I refuse to allow myself to become so entrenched in one camp, or another, that I start to take things in this arena per­son­ally. I get appre­ci­at­ing your favorite brand or sys­tem. What I don’t get are peo­ple who take their pref­er­ence (alle­giance?) to a device or brand so far as to run any­thing else into the ditch.

Sure, I get the whole Apple vs. Android thing. You’d have be to blind not to. I ques­tion whether Apple was run by a mega­lo­ma­niac, and every­one — even sub­se­quent to his death — appears com­mit­ted to that same bull­shit “every­one is out to get us” para­noid path. Maybe this has cause Android camp to develop a pretty large chip on our col­lec­tive shoul­ders, but two wrongs don’t make a right. Call­ing out Apple for it’s prac­tices would be a lot more con­vinc­ing if Android OEMs didn’t bla­tantly copy (Yeah…I know the reverse argu­ments, so please don’t recite them.) and fans of the OS and ecosys­tem didn’t mir­ror the same myopia that sadly shack­les so many fans of Apple.

Objec­tiv­ity is the key word for me. I want all tech to be cool and inter­est­ing. This means that I can applaud and acknowl­edge when Apple makes some­thing com­pelling, be that the hard­ware or the soft­ware that runs the device. It means that love of great design is not exclu­sive to Android and the OEMs that pro­duce Android devices. If that were the case, I’d have a lot of pent-up self-loathing for the shig­gity prod­ucts Motorola keeps pump­ing out. (Sorry Moto fans.) Inter­est­ingly, if all of the leaks and rumors about the iPhone 5 are true, I think there will be a rather tan­gi­ble sigh release from peo­ple, even the most ardent fans of Apple, who were hop­ing for some­thing more…ummm…intriguing. Merely stretch­ing out a phone doesn’t equal inno­v­a­tive design. I’ve come to expect more from Jonny Ives.

Look…we all (Android, Apple, Win­dows fans) need to come up for air, and just fol­low­ing the mantra of “Do you.” Let peo­ple do their thing. Stop try­ing to beat someone/something down in order to ele­vate your­self or your “thing.” Per­haps, the most impor­tant thing, in my esti­ma­tion, is to stop per­son­al­iz­ing all of this stuff. It’s just not that deep. It really isn’t.

The whole Apple vs Android debate is too much like the Hat­fields vs. McCoys for my taste. It’s ridicu­lous. There’s just too much vit­riol over “stuff.”

Ok…enough belly-aching that the present under the tree was not exactly what I wanted. The iPhone 5 is a nice look­ing device. It’s just not a game-changer.


 
 
What about you? Is the iPhone 5 every­thing you wanted and/or expected? Are you going to get one? If I had to choose, I’d get the black one.

the nexus 7 — first impressions

I still have a bad taste in my mouth because of the whole order­ing and ship­ping expe­ri­ence. As expected, after the pack­age bounc­ing around on UPS trucks for the bet­ter part of a week, the ship­ping box was pretty beat up.

notice all the trans­fer stick­ers. UPS FAIL!

[Deep breath]

Ok. I finally have the Nexus 7 in hand! Now, let me get on with shar­ing my first impressions.

PACKAGING

For­tu­nately, the ship­ping box con­tained an inflated pack­ing bub­ble, so the retail box for the Nexus 7 was not damaged.

I was fore­warned that the Nexus 7 was packed pretty tight into the box, and unbox­ing could be tricky. The pack­ag­ing is, indeed, snug, but I man­aged to get the box open with­out mak­ing too many deposits into my imag­i­nary swear jar.

nexus 7 pack­age contents

Many review­ers have stated that back of the Nexus 7 looks like a golf ball. I think these peo­ple must not play much golf. To me, it looks like per­fo­rated leather, like what you might see on a dri­ving glove, or car seat upholstery.

Though I actu­ally han­dled a Nexus 7 prior to receiv­ing mine (thanks Fran­cis!), I was sur­prised at how solid the tablet feels. In my head, I was con­cerned about the build qual­ity of a $200 tablet. Asus did a really nice job.

The Nexus 7 is built to work with data in the cloud, namely Google Play and other Google ser­vices. The lack of inter­nal mem­ory is the biggest clue — just 8GB or 16GB. This reliance on cloud stor­age becomes even more obvi­ous as you take a quick tour of the exte­rior of the tablet. There is a power but­ton, vol­ume rocker, head­phone jack and a micro-USB port. That’s it.

My wife teases me about being a man­ual reader. Keep­ing true to form, I had already perused the Nexus 7 user guide before receiv­ing the tablet — I had enough time (eye roll) — so after tak­ing a tour of the exte­rior, I pow­ered it up.

The screen is gor­geous! Frankly, I am get­ting sick of the Apple zom­bies that throw “But, is it a Retina dis­play?” around. No. First of all, Retina dis­play is Apple’s thing. Every­thing doesn’t have to be Apple. Sec­ondly, and prob­a­bly more impor­tantly, I doubt that the aver­age per­son can dis­cern the dif­fer­ence in pixel den­sity between the Nexus 7 and the new iPad. I can, but it’s not that big of a deal. The screen on the Nexus 7 has deep blacks, rich col­ors, and the text on the screen is pretty damned sharp.

SETUP

If you’ve every used an Android device, you know that set up is pretty easy. You sim­ply enter your pri­mary Google or Google Apps email address and you’re off.

gotta love that my nexus 7 already knows me!

This ini­tial setup took all of about two min­utes. I did click through things a lit­tle too quickly, because I clicked “Ok” for the Nexus 7 to sync all the apps in my Google Play account. I didn’t want it to do that, but I sim­ply unin­stalled the apps that I didn’t want once they fin­ished load­ing. Almost as soon as the Nexus 7 was setup, I received a noti­fi­ca­tion than an update to the oper­at­ing sys­tem was avail­able. That was fast. I clicked “Ok” and let the update do its thing.

OPERATION

Over­all, the Nexus 7 is very easy to oper­ate. There is an adjust­ment, though, if you’re com­ing to the Jelly Bean ver­sion of Android from a device run­ning on Gin­ger­bread. A fair num­ber of the ges­tures and con­trols are dif­fer­ent, and take a lit­tle get­ting used to. The oper­a­tive word is “lit­tle.” The Jelly Bean ver­sion of Android is very intuitive.

Press the power but­ton and you’re pre­sented with a sim­ple image of a lock. Sim­ply tap­ing the lock screen presents you with two options — unlock the device or go to Google Now. I’ll dis­cuss the lat­ter in a moment.

Unlock­ing the device for the first time, the home screen is pop­u­lated with an edge-to-edge Google Play store widget.

This wid­get adjusts as you add to, play, or read items in your Google Play library. It’s an attrac­tive wid­get. The size of wid­get, like prac­ti­cally every other wid­get on the Nexus 7, can be adjusted. Irre­spec­tive of the size, I found the wid­get to be a bit too heavy for my taste. Remov­ing the wid­get is easy. Sim­ply long-press and drug it toward the top of the screen. Speak­ing wid­gets, adding a wid­get to one of the home screens is no longer per­formed by long-pressing on the screen. With Ice Cream Sand­wich, and above, you have to tap the launcher but­ton and go the wid­gets tab to select a wid­get. Long press the desired wid­get and and drag it to a page.

Side­bar: With the pur­chase of the Nexus 7, Google has thrown in sev­eral free mag­a­zines to sam­ple, a free book, the last Trans­former movie, and $25 credit in the Google Play store. Not bad.

The han­dling of noti­fi­ca­tions in Jelly Bean is quite dif­fer­ent than what I’m accus­tomed to…and that’s a good thing. Gin­ger­bread allowed you to delete indi­vid­ual items in the noti­fi­ca­tions bar. Ice Cream intro­duced the abil­ity to swipe indi­vid­ual noti­fi­ca­tions. Jelly Bean takes the noti­fi­ca­tion a step fur­ther with not only swip­ing, but also rich con­tent. Now, instead of just see­ing that I have two mes­sages (email, text), I can swipe down with two fin­gers of the email noti­fi­ca­tion and see a lit­tle bit about each email.


Another new fea­ture that I like is the addi­tion of mag­a­zines and TV shows to the Google Play store. Read­ing mag­a­zines on the Nexus 7 is a pretty smooth expe­ri­ence. You can flip through a mag­a­zine one page at a time, or you can tap the screen to pull up a slider at the bot­tom of the screen that lets you skip ahead to any page. You can zoom in on any page, but the tra­di­tional spread-to-zoom ges­ture doesn’t resize the text, though. To get a clear read of a spe­cific arti­cle in the mag­a­zine, tap the screen and click “view text” at the top right of the screen. Google Play Mag­a­zine con­verts the arti­cle to a clean, read­able arti­cle, that you can scroll through left-to-right.

One oper­a­tional issue I’ve encoun­tered with the Nexus 7 has to do with the phys­i­cal design. The power but­ton and the vol­ume rocker are too close to each other. I find myself turn­ing off the screen when I’m try­ing to turn up the vol­ume. This is par­tic­u­larly annoy­ing when watch­ing a video because the video stops when the screen goes dark.

GOOGLE NOW

Depend­ing on who you ask, Google Now is either described as a Apple Siri beater, or a shame­less, infe­rior, knock off of Siri. I couldn’t care less about com­par­isons. I just want to know if the prod­uct per­forms as promised. Here is the video intro­duc­ing Google Now.

In my expe­ri­ence, I found that Google Now is only con­sis­tent with a few things — show­ing the weather, show­ing dri­ving esti­mates to-and-from work, and answer­ing most queries accu­rately. Unfor­tu­nately, I have yet to see Google Now “learn” from my queries and add info cards, such as flight infor­ma­tion and place sug­ges­tions, to my Google Now screen. I recently trav­eled to Atlanta. I searched my out­bound flight more than once, but Google Now never showed me a card for that flight with a sta­tus update, on it’s own. I always had to search anew, and that didn’t always give me con­sis­tent results. Addi­tion­ally, I had the flight on my cal­en­dar. The cal­en­dar notice showed up in Google Now as a small card, but it didn’t inter­pret that data from that appoint­ment and cre­ate a card for the flight. I tried the same thing for my return flight from Atlanta, and expe­ri­enced the same thing. That was dis­ap­point­ing. I’m also a lit­tle stumped why Google Now keeps show­ing me dri­ving infor­ma­tion to work on Sat­ur­day and Sun­day. I’ve only had the Nexus 7 since Mon­day, but I haven’t trav­eled in that direc­tion since Thurs­day. I don’t know how long it takes for Google Now to learn from my move­ment pat­terns, but so far it’s seri­ously lack­ing. Like­wise, I have been searched for sports scores of some favorite teams every day, but Google Now has yet to auto­mat­i­cally show me the sched­ule for these teams, nor the scores of their games. I’ve tried adjusted the set­tings, with no suc­cess. I’ll stay after it, but Google Now seems like a nov­elty that isn’t quite ready for prime time. Of course, I’m always pre­pared to account for user error, but I just don’t see it.

Update on Google Now

OOPS

In just a week, my Nexus 7 has had two force closes and one com­plete device lock up, which required a soft reset to get it work­ing again. Force closes have plagued Android devices, so I truly hope this is not a recur­ring issue with the Nexus 7.

WRAP UP

After one week with the Nexus 7, here’s my hon­est opin­ion. The Nexus 7 is a solidly built tablet. The screen is bright and crisp. The Jelly Bean ver­sion of Android is a very good improve­ment from Gin­ger­bread, and even smoother than the devices I’ve seen with Ice Cream sand­wich. Though the few glitches I’ve expe­ri­enced con­cern me, I don’t think the Nexus 7 is an inher­ently flawed device.

Here’s the rub for me. The 7″ size would seem­ingly appel to most peo­ple, because it’s more portable and eas­ier to hold than a 10″ tablet. That just doesn’t hold up for me. Maybe my opin­ion will change after a few more weeks, but right now the Nexus 7 just feels too small. Per­haps it’s because I had been using a 13″ Mac­Book Pro most of the time. Shrink­ing the screen down six inches is pretty dra­matic for most of the read­ing that I do online or in Feedly. Addi­tion­ally, while the key­board on the Nexus 7 is really nice, I’ve found that I can­not type as well as I do on a phys­i­cal key­board. What this means for me is that the Nexus 7 is truly a media con­sump­tion device, not some­thing that can serve as a stand-in for a lap­top. I’m not sug­gest­ing that Google is mar­ket­ing the Nexus 7 as a lap­top replace­ment — the push has been all about media con­sump­tion. Let’s be hon­est, though, more and more peo­ple use iPads and other tablets in lieu of laptops.

If you think a 10″ tablet is too large, but don’t want some­thing dumbed down, the Nexus 7 is prob­a­bly a great tablet for you. For $200, I am hard-pressed to name any­thing else on the mar­ket that can com­pete. There are rumors that Apple will likely launch an iPad mini this fall. I doubt that it will be in the same price point, though. I sus­pect it to run around $250 to start. If Apple inte­grates a 4G cell radio, the Nexus 7 may be in trou­ble. I don’t mind the absence of a cell radio. WiFi is enough, and works just fine for me.

I hate to sound like I’m luke warm about the Nexus 7, but I am left won­der­ing after a week whether I really need this device. I guess, if noth­ing else, I have a nice small tablet that is good to have around the house as well as a light­weight device to add to my bag when trav­el­ing. I have been on the fence about e-books, but I have a cou­ple loaded on the Nexus 7. I am going to give one a try to see how I like the read­ing expe­ri­ence. Some­thing tells me that I will still pre­fer read­ing books printed on paper. We’ll see.

So, there you have it. If you have any ques­tions about the Nexus 7, please ask in the com­ments. I am more than happy to answer, and com­pare the Nexus 7 to other tablets. (I’ve played around with just about all of them.)

the nexus 7 — ownership hurdles

Order Placed

Google stated in the announce­ment of the Nexus 7 that the tablet would be shipped/available “mid-July.”

Google’s Order-Fulfillment Clus­ter F*ck

As noted above, I placed my order on the Google Play store within 30 min­utes of the announce­ment of the Nexus 7 at the Google I/O devel­oper con­fer­ence. A charge was autho­rized on my card. (It was only later that I dis­cov­ered that that amount was never processed.) Fast for­ward sev­eral weeks later, and rumors started to sur­face that GameStop, Ado­rama, and Office Depot had received ship­ments of the tablets. Accord­ing to reports on Fri­day, July 13th, retail­ers were specif­i­cally told not to sell or release of of the devices. Nev­er­the­less, GameStop has been hand­ing out Nexus 7s to any­one that pre-ordered, as well as a few that hadn’t. There were a num­ber of peo­ple who were run­ning around with their hair on Fri­day, July 13th. (I’m not super­sti­tious.) My out­rage was more tem­pered and focused than many I saw going apoplec­tic online. My ire was not directed at GameStop, or those who were able to get their Nexus 7 tablets at retail stores before those of us that ordered through the Google Play store. No, my annoy­ance is directed squarely at Google.Come on Google. What a shitty way to treat cus­tomers who fol­lowed your encour­age­ment to order through the Play store!

This is the mes­sage that Google deliv­ered on Twit­ter Fri­day, July 13th.

Of course, yours truly, and prob­a­bly a num­ber of other peo­ple, are not on Twit­ter. Was it too much for Google to send an update email to all of the peo­ple that placed pre-orders through the Google Play store? Fri­day the 13th came to a close with absolutely no word about ship­ment from Google. Bummer!

Appar­ently, the Pony Express finally reached Google’s head­quar­ters with the news of con­sumer out­raged about the bun­gled release of the Nexus 7. The fol­low­ing mes­sage was posted on the Google Play store sup­port page on Tues­day, July 17.

An update on Nexus 7 pre-order ship­ping sta­tus
We’ve had incred­i­ble demand for our new Nexus 7 tablet and are ship­ping them as quickly as pos­si­ble. When your device ships you will receive a noti­fi­ca­tion from Google Play with a ship­ping track­ing num­ber. We will have all orders placed through July 13 processed and shipped soon. Orders placed after July 13 will ship accord­ing to the quoted time­frame when you pur­chased and we will update you with a track­ing num­ber when we’ve shipped. Thanks for your patience.

Below are more spe­cific details by coun­try for devices ordered through July 13. If the below infor­ma­tion is not true for you, and you ordered on or before July 13, please reach out to our sup­port team so we can investigate.

In the US:

We’ve shipped all stand­alone Nexus 7 8GB orders (e.g.: those with­out a case, charger or Nexus Q). By the end of day on July 19 (PDT), we will have shipped all stand­alone Nexus 7 16GB orders placed through July 11 (PDT), and upgraded these orders to overnight ship­ping. We will process the remain­ing stand­alone Nexus 7 16GB orders by the end of next week with overnight shipping.

If you ordered your tablet with a case, charger or Nexus Q, your Nexus 7 will ship this week with overnight ship­ping, in some cases ahead of the rest of your order. But don’t worry, the rest of your order will be on its way soon.

In Canada:

We’ve shipped all Nexus 7 8GB orders. We are in the process of ship­ping Nexus 7 16GB orders and will ship them in 1–2 weeks.

In the UK:

All Nexus 7 8GB orders will ship by July 20 (BST). All Nexus 7 16GB orders placed through June 30 (BST), will ship by July 20 (BST). The remain­ing Nexus 7 16GB orders will ship next week.

In Aus­tralia:

All Nexus 7 8GB and Nexus 7 16GB orders will be ful­filled by the end of day on July 19 (AEST) and will arrive in 3–5 days.

My Odyssey With UPS

I was greeted Sat­ur­day morn­ing, July 14, with an email from Google, sent at 3:33 am.

My excite­ment about receiv­ing a ship­ping noti­fi­ca­tion was tem­pered by the fact that there was not pro­jected deliv­ery date given on the UPS page. There was just a mes­sage that the label had been cre­ated, but UPS had not yet received the pack­age for ship­ping. Inter­est­ing, as you can see from the email, the label was actu­ally cre­ated on Mon­day, July 9. Why did it take six days to actu­ally set the UPS ship­ment process in motion?

I got all excited on Tues­day, July 17, because my UPS ship­ping track­ing page showed the I was due to get my Nexus 7 that day. Womp Womp! The UPS page never updated to show that the tablet was “out for deliv­ery.” I called the UPS store where the Nexus 7 was being shipped, and the guy told me, rather matter-of-factly, that he’s pretty sure that they’re not get­ting any more deliv­er­ies for the day. He fol­lowed by say­ing that I should expect to see it the next day. Incred­u­lous, I con­nected with a UPS rep on its web­site. The rep told me that the pack­age was, indeed, out for deliv­ery and it would arrive at the UPS store before it closed. I left work and decided to camp out in front of the store from about 6:10 on. Just as my hopes began to crum­ble, I see a UPS truck rum­ble up to the store. My heart started to race. The dri­ver go out the truck (spy­ing me look­ing like a puppy in the win­dow wait­ing for mama to open the door) and walked into the UPS store. She came out with a num­ber of pack­ages to be shipped. She put the pack­ages in the back of the truck, got set­tled in her seat, fired up the big brown box, and rolled out. My heart sunk. I got back online with a rep from UPS and was told that the pack­age won’t be deliv­ered until Wednes­day, July 18. I slumped down in the driver’s seat and tried to muster up the energy to drive off — Nexus 7less. Sigh! What’s another day? It’s just around the cor­ner. At that point, I was deflated and sim­ply resigned to wait­ing to see what hap­pened the next day.

Here is a lit­tle some­thing that struck me as bazaar about the han­dling of my pack­age by UPS. Here is the track­ing page updated as of 7 am, Wednes­day, July 18.

First of all, that “Out for Deliv­ery” at 7:47 am on Tues­day, July 17, was not listed all day. That must have been added overnight Tues­day. Inter­est­ingly, if the pack­age was, in fact, out for deliv­ery on Tues­day, July 17, why didn’t it reach Rockville? Why is there a depar­ture scan from the same loca­tion, Lan­dover, at 7:59 pm? Did the pack­age ride around in the truck all day and then come back? Why was it sent to Lau­rel, and the returned to Lan­dover? In fair­ness, UPS would tell you that my ship­ment was 2nd Day Air, and Wednes­day is still within the promised second-day deliv­ery. I don’t dis­pute this time­line, but if the pack­age was out for deliv­ery on Tues­day, why wasn’t it deliv­ered? What Brown Can Do For Me is answer some questions.

If you’re not famil­iar with the Wash­ing­ton, DC met­ro­pol­i­tan area, Lan­dover (A on the map) and Lau­rel (B on the map) are not that far from each other — about 15 miles. The UPS Store in Rockville, MD, where my pack­aged is to be shipped, is about the same dis­tance from Lan­dover than is Lau­rel. If noth­ing else, I will have a well-traveled Nexus 7.

Wednes­day, June 18 was sup­posed to be “The Day.” I checked in around 11 am, and was told by the UPS web­site and by rep­re­sen­ta­tives on the phone that the pack­age was, indeed, out for deliv­ery. I checked with the UPS Store, and the per­son told me that they received their pack­age drop off, and there was noth­ing for me. I called UPS to inquire, and some­how the story change. One per­son told me that the pack­age was out for deliv­ery. Another per­son said that it appears that the pack­age is still sit­ting in Lan­dover. Or was it. I spoke to some­one at the UPS facil­ity and Lan­dover and she said, in no uncer­tain terms, that they didn’t know where the pack­age is. WTF?!

Come again! UPS scans every­thing. How on the world could a pack­age go miss­ing??? Per­haps because I was still hope­ful that I might receive my pack­age on Wednes­day, I was patient than I might nor­mally be with con­flict­ing answers and matter-of-fact cus­tomer ser­vice. Late Wednes­day, I was trans­ferred to some­one in the “inves­ti­ga­tions unit” of UPS. A very pleas­ant woman walked through my dilemma, and she revealed that the pack­age had, for the last two days, been rid­ing around in a truck for deliv­ery in DC. Because the pack­age was sup­posed to be redi­rected, the dri­ver — for two days — scanned the pack­age and real­ized that it was not sup­posed to be deliv­ered to my house. The dri­ver would bring this pack­age back to the Lan­dover facil­ity, which does not deliver to Rockville to be sent to the Lau­rel facil­ity, which does deliver to Rockville. It appears the pack­age was routed to Lau­rel for deliver to Rockville, but then the machines or a per­son scanned the orig­i­nal label or bar code and sent the pack­age back to Lan­dover. Argh! The UPS rep­re­sen­ta­tive assured me that both the Lan­dover and Lau­rel facil­i­ties were noti­fied about my pack­age. I was annoyed that another day was com­ing to a close with no deliv­ery, but I felt (naively) hope­ful about a Thurs­day delivery.

I was plan­ning to go to New York on Thurs­day after­noon, and I really wanted to have the Nexus 7 with me for the trip. I must admit that I approached the day less hope­ful, because the UPS track­ing page showed the pack­age was yet again in Lan­dover. Hon­estly, I was start­ing to reach a point where I no longer cared. Nev­er­the­less, I called UPS to see what story (read: excuse) they would yarn. What hap­pened to “We Love Logis­tics®?” I was shut­tled from per­son to per­son, demand­ing to speak to managers/supervisors. I became increas­ingly frus­trated because I had to explain my sit­u­a­tion to each per­son. I finally asked, rather angrily, “Don’t you all have/keep notes?” I never really got an answer. It sounds like a call log is kept, but pos­si­bly not much more. After finally blow­ing a gas­ket, I was con­nected to some­one in UPS’s “tracer unit.” (Does that mean that the per­son in the “inves­ti­ga­tions unit” was not really inves­ti­gat­ing? I was told that there was no refer­ral of my sit­u­a­tion to a the investigations/tracer unit. Ugh!) I had to leave to get on a train to New York, but I was told that they would have the super­vi­sor of the dri­ver from the Lan­dover facil­ity call me. Before leav­ing for the train sta­tion, I sub­mit­ted a sec­ond com­plaint, this time online, with Google. About 90 min­utes later, while relax­ing on the train to New York, some­one called me, say­ing that she was from the UPS in DC. The young woman basi­cally told me the same thing I’ve heard for the last three days. This young woman had no answers, but told me that they would call me back once they reached the dri­ver. About 45 min­utes later, I got another call say­ing that the pack­age was, in fact, on the truck for deliv­ery in DC. The dri­ver will bring it back and it will be sent to Lau­rel for deliver to Rockville. I just about burst into flames in my seat.



What Hap­pened to “We Love Logistics®?”


I, qui­etly scream­ing, told her that I’ve been given this same line for the last three days. How can I trust that any­one at these two facil­i­ties is going to get this right? She replied sharply, “LIKE I TOLD YOU…” Whoa! Pump the brakes. Is this chick give me atti­tude? Oh Hell.To.The.Nah! Lucky for her, I was sit­ting a table with three young kids, oth­er­wise she would have got­ten cursed out. Instead, I just said, “Fine. We’ll see if you all can get this right, but I’m not hold­ing my breath. Thank you (sar­casm)!” Click.

On Fri­day, July 20, I received sev­eral emails from UPS indi­cat­ing that they ini­ti­ated a deliv­ery inter­cept on the pack­age — mean­ing it should be routed to Lau­rel for deliver to Rockville. Isn’t that what I did with UPS’s own MyChoice ser­vice? (A ser­vice that costs $40 a year, by the way.) At 11:05 am, I received another email noti­fi­ca­tion from UPS.

Finally!

Just before noon that day, I received a call from a rep­re­sen­ta­tive from UPS. She wanted to make sure that I knew that the pack­age had been deliv­ered. Nice touch, but a lit­tle too late. This track­ing detail sheet almost serves as a sto­ry­board for this story.

This week, I am going to demand that UPS refund the $40 I paid for the MyChoice ser­vice. I have also asked (read: demanded) that Google refund the amount that I paid for ship­ping! I have yet to receive any reply to the two com­plaints that I lodged with them.

This whole thing is the epit­ome of shitty cus­tomer ser­vice.


I don’t want to start a flame war, but I keep think­ing that Apple would never have allowed such a clus­ter f*ck with a prod­uct release. If Google hopes to con­tinue sell­ing prod­ucts directly to con­sumers through the Google Play store, I cer­tainly hope that it has learned some valu­able lessons from the mis­han­dled Nexus 7 release. This whole thing, top to bot­tom, is the epit­ome of shitty cus­tomer service.

google drive

Google recently released Google Drive, the company’s ver­sion of a cloud stor­age ser­vice, sim­i­lar to Drop­box, Sky­Drive, Sug­ar­Sync, and others.

In essence, Google Drive is an exten­sion, or upgrade, of Google Docs. Here’s a short video from Google that explains what Google Drive is all about.

I’ve been using Google Docs for sev­eral years as my pri­mary suite of tools for cre­at­ing doc­u­ments, spread­sheets, as well as a stor­age cen­ter for doc­u­ments I receive from oth­ers. I also like the col­lab­o­ra­tive tools built into Google Docs, includ­ing the abil­ity to work on projects in a Google+ Hang­out. My wife uses Google Apps for her busi­ness. After get­ting accli­mated to some of the dif­fer­ences, and short­com­ings, of Google Docs, she and her team have been rolling for a cou­ple of years with­out a hic­cup. That is not to say that Google ser­vices, like Google Docs–>Drive, are for every­one. You really should con­sider your needs. If you fre­quently work with oth­ers using Microsoft Word, Google Docs may pose a for­mat­ting prob­lem, because you’ll need to con­vert Word doc­u­ments to Google Docs in order to edit them. The real issue, there, is the poten­tial for los­ing the for­mat­ting of a doc­u­ment. Google Docs does a decent job of con­vey for­mat­ting, but stel­lar. The same applies for Excel and Pow­er­Point files. For­tu­nately, you can export doc­u­ments in Word, Excel, Pow­er­Point, PDF, and other for­mats. I think this is really more of an issue for busi­ness users, but per­sonal users could also be affected. For more on this issue, see the arti­cle by Tony Bradley.
 
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