Posts Tagged: refund

update: google follow-through

In life, it is impor­tant to give credit where credit is due — par­tic­u­larly when some­one makes good on cor­rect­ing a mistake.

Respon­sive­ness and thought­ful actions are how com­pa­nies build loyal cus­tomers. Good on Google for refund­ing my ship­ping fees. Now let’s see if UPS fol­lows Google’s lead, and refunds my $40 for the less-than-effective MyChoice service.